I have been a twitter user since June 2008 (not particularly long.. I admit), but I just didn’t really see the point of having a 140char blog, unless designed around sms’s or something. In any case, when suddenly everyone around me was using twitter I figured “Hey, I’ll go use that old twitter account, and join my friends with all this cool #hashtaggery and whatnot!”. After all, we have a tradition of setting up a twitterwall in our office using a beamer when we have workshops at the lab, and we all participate and create a cool topical twitterwall experience.
However, my posts never appear on the twitterwall, and actually, when going to search.twitter.com I can’t find ANY posts from me, even if I search for “from:steinnes“. This has been the case for my account since the start, when I registered in June 2008, I did so to participate in #scohrid discussions. My posts did not appear, and I promptly decided that this wasn’t worth my time, so I focused on my work there (ie. drinking beer and spreading my questionable philosophies regarding the nature of data).
Last May, I decided to try and get some help from twitter because of this annoying predicament. Here’s my support request:
May 14 01:07
Good day.
I seem not to show up in any twitter search results. This is very inconvenient, as I am part of a research community where twitter is often used to coordinate information and happenings between conference/workshop guests. I tried it first last year, when I was at a week long summer school on technology-enhanced learning, which was using the #scohrid hashtag for communications. Needless to say, the fact that my (few) posts didn’t show up in the search for this tag, left me out of the discussion, and I gave up on twitter for a while.
Recently I started using it again, as it’s burst in popularity convinced me I had simply been using it wrong, last summer. However it turns out that now, when I am trying to collaborate in a workshop which has chosen to use the #mlss09 hashtag, and I am not showing up on searches for this tag, nor the wall we’ve set up, projecting a “twitterwallr” ambient twitterwall, made up from the search results for #mlss09.
Now, I wonder if my account is somehow flagged as a spam-account, or what could the reason be that even when searching for “from:steinnes” on search.twitter.com, I find nothing.
Best regards,
Steinn E. Sigurðarson
The (automated?) reply I got from twitter support went so:
May 14 02:47
…
We’re currently experiencing a couple of issues with finding people; if you can’t find yourself in search, make sure you’ve posted updates (so we can index you and your updates.) Profiles that haven’t posted updates aren’t indexed in search.
Profiles added in the last 8 weeks aren’t being indexed by search. We’re tracking this problem here:
http://help.twitter.com/forums/31935/entries/29912
Support requests reporting this issue are being closed, as we’re aware of and working on the problem. Please check the thread above for updates.
When you’re using ‘Find People’ to look for folks by name or user name, you can only perform 50 searches per hour before you’re limited– this is for abuse control and spam prevention. If you hit a search limit using Find People, try checking out Twitter Search’s advanced search:
http://search.twitter.com/advanced
If you’re not listed in search and your profile is public, we may be investigating your account for a violation listed here:
http://help.twitter.com/forums/26257/entries/18311
If you’re sure that doesn’t pertain to you and you still can’t find yourself or your friends, add your comments here:
http://help.twitter.com/forums/31935/entries/29912
At this point, my support request was closed and marked “solved”. I replied:
14 May 2009 03:47
This is NOT a solution.
I have not violated any of the twitter rules, and my account was
registered in June 2008 (so it is MORE than 2 weeks old!).
It really seems this is just an automated message, and no one took the
time to read my request and respond appropriately. As far as I know my
account is not “private” (it is accessible via twitter.com/steinnes
for anyone), and I have not violated any of your rules?
Can you please take a look at what could be the problem (and no, I am
not trying to search for myself, I am trying to see my tweets in a
search for a twitter hashtag).
Frustrated regards,
Steinn E. Sigurðarson
I got a couple more automated replies about my ticket being closed, and 2 weeks later I tried again to open the ticket, but to no luck — I still don’t show up in any twitter searches and can’t participate in hashtag-based discussions.
Now I realize twitter has been growing exponentially, this places a lot of load on the service both technically, and in terms of user support — people run into problems, often because they just don’t know how to use the system even, and I fully understand the need for automated support systems which try to reduce the load on actual people working support. I’ve worked computer support myself, and I wish I would have had something like this
However I really wish I could somehow reach someone at twitter to get some help with this — I would like to use their service, and I like what they are doing, and I would like to recommend it to my friends, and include the possibility for building support for it in any applications I develop, however at this time I’m not really in a position to do so, and every time my colleagues use twitter and ask me to participate in hashtag discussions it inadvertently ends up as a negative discussion about twitter
So, please twitter, help me!